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Frequently Asked Questions

What happens when my trial ends?

When your trial ends after 14 days you'll need to upgrade to a paid plan to continue tracking press and YouTube mentions of your game. Allowing journalists and YouTubers to request review copies of your game is always free. If you need to send more than 50 promo codes, you'll be asked to upgrade to a paid plan.

You can upgrade or downgrade at any time, and you always have access to all your existing data, even if you cancel your subscription. You'll get an email reminder when your trial ends.

How do I pay for Promoter?

You pay via credit card (Visa, MasterCard, and American Express). Select a plan that best fits your usage. Your card will automatically be charged every month. You'll get a proper receipt for each payment that will make your accountant happy. You can upgrade, downgrade or cancel at any time.

If credit card payment absolutely does not work for you for some reason, let me know and we'll figure something out.

When should I start to track press mentions?

To get the most out of your trial, I recommend to start using Promoter once you start reaching out to the press.

How do I subscribe to reminders for festival submission deadlines?

Promoter offers a curated calendar with information and dates of submission deadlines for important game festivals and competitions such as IGF, IndieCade, PAX and many more. You can turn on email notifications for submission deadlines if you have a paid Promoter account.

How do I add sources to the auto-detection?

Promoter crawls through the RSS feeds of over 3290 gaming related websites and YouTube channels in real-time. The selection of the sources is curated to ensure quality. If Promoter is not picking up a particlar mention automatically, please let me know and I'll add it.

If a YouTuber requests a review copy from you through Promoter, his or her channel is automatically added to the index if it has at least 100 subscribers.

What's the difference between reviews and mentions?

To keep things simple, an article with a numerical score (e.g. 9 out of 10) is always called a review. Everything else is called a mention.

How do I show selected reviews and awards on my website?

You can dynamically load data for your public reviews and awards by adding the extensions .json or .xml to the url of a public page (see example). You'll need some basic knowledge of JavaScript or a server-side script language like PHP to process the XML or JSON and display it on your website. If you need help let me know and I'll try to point you into the right direction.

You have access to the following data:

  • Product title
  • Reviews
    • Date of publication
    • Numerical rating
    • Quote
    • URL
    • Name of publication
    • Name of reviewer
  • Awards
    • Award title
    • Location
    • Year
    • URL

How do I delete my account?

If you want to delete your account, please contact me via Give feedback in the top navigation bar and I'll delete your account and all data within the account. Please note that you can always cancel your subscription and keep all your exisiting data without the need to delete your account.

I have a question that is not answered here.

Please email me and I'll get back to you as soon as I can.